Current Opening Hours with the COVID-19 restrictions
In consideration of public and staff safety we have for the time being altered our Opening Times: Iffley Road surgery is 8:30am to 6:15pm Monday to Friday and 8:30am to 1:30pm on Saturday - Wheatley surgery is 10:30am to 6pm Monday, Thursday and Friday.
These may change at short notice so check here first or call us if you are unsure. You will be able to speak to a vet 24/7.
How we can help
We can still diagnose and advise on many problems from a distance, video consultations are invaluable - we may ask for images or information in advance by email (email@example.com - include pet name, surname and postcode in subject please). For certain conditions and for urgent or emergency cases we may ask you to come to the surgery, observing strict social distancing. Your pet will be taken in for assessment/treatment and you will wait outside. Please bring cats and other small creatures in secure containers and make sure dog collars/harnesses fit snugly. PHONE US to make an appointment or with any queries, lines will be busy please be patient.
What we can still do
We shall always find a way to see urgent or emergency cases, but most routine procedures and treatments are being postponed - for instance, annual boosters can safely go over by 2 months. We are allowed now to give primary vaccinations to kittens and puppies, first year boosters for cats and dogs and all boosters for rabbits. Where there is believed to be a risk of Leptospirosis (dogs in areas with slow or still water and/or rats) annual boosters can be given but ideally postponed as above. WE CAN DISPENSE MEDICATIONS and these can be posted or collected (if urgent or you can combine the trip with another 'essential' purpose) - such collections are also BY APPOINTMENT.
What you must do
While coronavirus remains a threat to clients and staff alike we will be insisting on social distancing at the surgery. Please follow the directions of staff and maintain a safe distance with other clients in the car park. When asked, please be clear about your/your household's isolation/disease status so that we may take appropriate precautions.
Because of measures we have to take within the building and extra cleaning, most procedures are taking longer, please be patient.
We have been advised to avoid cash and cheque payments so please pay by card over the phone or, on request, we can text you our bank details and your reference for direct on-line payments.
AS EVER WE ARE COMMITED TO PROVIDING TOP-NOTCH VETERINARY CARE TO ALL OUR WONDERFUL CLIENTS’ PETS, BUT IN THESE TESTING TIMES WE ARE HAVING TO ADAPT OUR PROCEDURES TO LIMIT THE SPREAD OF CORONAVIRUS AND ENSURE THE SAFETY OF CLIENTS AND STAFF SO THAT WE CAN CONTINUE TO PROVIDE THIS CARE INTO THE COMING MONTHS. N.B. THESE PROCEDURES MAY CHANGE ON A DAILY BASIS, PLEASE CHECK THIS PAGE BEFORE CALLING US.
In accordance with Government and British Veterinary Association guidelines the following measures are being implemented:
PLEASE DON’T ARRIVE AT THE CLINIC WITHOUT AN APPOINTMENT – PHONE FIRST
Lines are likely to be busy, please be patient if you are hearing a ringing tone or put on hold.
URGENT/WELFARE CASES ONLY TO BE SEEN
Our vets and nurses will decide if a physical appointment is necessary and/or safe – questions will be asked by the person taking your call about your pet’s problem and your isolation status and we urge you to be patient and answer as accurately as possible. We may need to call back later with the decision or details of special arrangements.
We can offer 15-minute video consultations by appointment (£29.10 – credited to your balance should a physical appointment result directly from this). More detailed histories, with or without photo’s can be e-mailed in advance to firstname.lastname@example.org – please put Pet name, Surname and Postcode in the subject line.
TO PREPARE FOR VIDEO CONSULTATION – an EASY, quick process on phone, tablet or laptop – Type into the browser address bar: www.whereby.com/iffley.vets and follow the instructions. You will have to ‘knock’ at the appointed time to be allowed to join us. (These are private one-to-one conversations – no data is harvested.)
Certain ‘routine’ procedures will still be carried out under strict conditions (young animal vaccinations and neutering of certain cats, removal of sutures).
REDUCED NUMBERS ON SITE / REDUCED INTER-PERSONAL CONTACT
We are spacing out appointments and having one consultation stream at a time – PLEASE announce your arrival by phone and wait outside. Either you will be called in or a nurse will bring in your pet for examination, as appropriate (there can be a video conversation during the appointment).
Certain procedures may be performed outdoors where this is safe, to reduce chance of virus transmission.
SANITISATION – PERSONAL AND SURFACES
We have increased the frequency of cleaning and disinfection of all surfaces and ask ALL clients attending to follow instructions from our staff regarding movement on site and to sanitise and/or wash hands on arrival and before leaving. Please use the tissues (available in reception) if you have to cough or sneeze and dispose of in the bins provided.
COLLECTION OF MEDICINES AND FOOD
Please call to discuss your needs, we hope to offer some delivery or posting of most items, if not possible we would suggest collection in the car park and in all cases request payment by card (can be by phone). Pet Care Plan members can have 3-monthly deliveries added to their plan for £1.50 per month, this can be cancelled quarterly with 2 weeks notice.